FAQ How do I get started?
Click here to order a Starter Kit by post or email, or if you'd prefer, just give us a
call on 1300 130 574. The Kit contains all the info and materials you need to run a Pictureproducts
project from start to finish.
FAQ What payment types do you accept?
We accept EFT, Mastercard and Visa, Paypal, and cheques. Invoices are issued after we receive your order,
on 14 day terms, and must be paid before your order is shipped.
FAQ Do I have to pay for postage?
No, your kit is supplied free of charge, and includes a pre-paid Return eParcel satchel for you to return
the drawings. Because we send through the eParcel network, you can track the parcels from the moment
they are sent. Log in now to see the status of your
FAQ How much profit do I make?
You can set your own prices for the parents to pay. We recommend adding $6 to the price
of each item, which is equivalent to a 30% profit on Pictureplates (at $28), and is the same as we charge
for direct individual orders. It's up to you, though, whether you want to charge $25 or $30 or anything in
between. A three-star Loyalty customer ordering during Early Bird and charging $28 makes 45% profit on
FAQ I'm a local, can I pick up and drop off my order?
Yes! If you pick up and drop off your drawings you'll save $10 off your order. And if you choose to
collect your finished products too, you'll save another $7.50.
FAQ Where are your plates made?
We are the original Australian melamine plate company and the only one to make all our Pictureplates
right here in Australia. You are invited to come visit us (by appointment!) and see how our unique
FAQ What is a 'polymer plate'?
In recent years, a new method of transferring pictures onto products have been developed. It's called
dye-sublimation, or heat transfer and is used on polyester-coated or FR plastic. It's a great technology,
it is cheap to set up and run, and the colours come out quite well. We use it for many of our add-on
products such as mugs.
However, a polymer plate is soft and easily scratched. In our tests, a child who scraped their knife
across the surface ended up with flakes of plastic in their food! This is why we do not offer polymer
plates for sale, and instead stand by our melamine Pictureplate with its 40 year guarantee.
Be aware, though, that many websites selling polymer plates will still call them melamine! If you're
unsure, ask the supplier if they purchase blank plates for printing (dye-sub) or mould the plates from
raw materials (melamine).
FAQ Why does manufacture take so long?
We know that six or nine weeks is a very long time to wait for your Pictureproducts. The unique process
of melamine plate production uses very large, slow, and expensive machines which need to be handled by
skilled operators—it's far more complicated than a simple printer or heat press like low-quality
At the same time we would much rather you receive your order before you expect it, not after, so these
times are a conservative estimate. We do everything we can to streamline production and get your order out
early, and we hope that the children and their parents will enjoy their Pictureplates for many many years